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Help Desk – Technical solutions even remotely
26.08.2018
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Help Desk – Technical solutions even remotely

Developing a company also involves some technical problems that can inevitably occur in working processes, creating inconveniences for employees and leading to money, time and energy losses to be solved.

Often, such incidents are being attempted by personnel that does not have sufficient knowledge, ultimately affecting the entire productivity of the company.

The Help Desk of our company is the technical support provided by skilled IT professionals able to solve any problems in a timely manner; problems that can arise in office activity: hardware configuration, software installations, e-mail settings, etc. Technical support is indispensable as it solves any technical difficulty that becomes a barrier to the task.

The Help Desk solutions we offer:

– By phone. By contacting us at the number indicated on the site, the client is guided by the IT consultant immediately, providing him with useful information and advice to solve the identified problem.

– Personally. Traveling to the customer’s premises by the specialist at the agreed time and date, identifying and solving the problem as soon as possible.

– Online. It is the detection and resolution of remote technical problems by connecting to the client’s workstations or servers, which can track the steps taken by our specialist in real time. We work on the customer’s agreement and in the presence of the customer.

Help Desk Avatars:

– Comfortable in use thanks to online assistance, remotely or on-site;

– IT problem solving quickly;

– Daily availability of our specialists;

– Full team of professionals from all IT segments;

– Real-time interaction

– Privacy of personal data;

– Adaptability to customer needs;

Our operators are qualified specialists and have the experience to solve any technical incident in the fastest time, each customer served on a serial number, taken over by IT specialists, will be offered the right services depending on customer availability .

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